Privacy PolicyPrivacy Policy
Personal Information Protection Policy
iBooks Academic Support (hereinafter “we” or “our service”) operates primarily in three areas: online education, academic paper/report support, and translation, with the aim of creating new value. Because we receive personal information from customers in connection with our services, we recognize the protection of personal information as an important social responsibility. Our officers and staff comply with laws concerning personal information protection, government guidelines, and other applicable standards.1. Regarding protection of personal information, we recognize risks such as unauthorized access, loss, destruction, alteration, and leakage of personal information and take necessary preventive and corrective measures. We also establish standards, rules, and procedures for proper handling and operation of personal information.
2. Organizational Activities for Personal Information Protection. To put this basic policy into practice, we undertake the following activities.
(1) Our officers and staff comply with laws concerning personal information, government guidelines, and other applicable standards.
(2) We appoint a person responsible for personal information protection and grant that person responsibility and authority for implementation and operation of personal-information protection measures.
(3) We appoint a personal-information protection audit officer and conduct internal audits of the implementation and operation of personal-information protection measures.
(4) We request cooperation regarding personal-information protection from business partners and individuals with whom we conduct transactions.
(5) We review personal-information protection measures as appropriate and continuously improve them.
3. Handling of Personal Information — (1) Respect for Individual Rights
We respect individuals' rights concerning personal information. When a person requests disclosure, correction, deletion, suspension of use, or makes a complaint or consultation regarding their own personal information, we respond within a reasonable period and to an appropriate extent.
(2) Collection, Use, and Provision of Personal Information
When acquiring, using, or providing personal information, we clearly state the purpose of use and whether information will be provided to others, obtain consent, use information only within the stated purpose, and take measures to prevent use beyond that purpose.
(3) Implementation of Security Measures
We establish internal management rules and implement reasonable security measures to prevent loss, external leakage, or improper alteration of personal information.
Handling of Personal Information
iBooks Academic Support respects the privacy of users of our academic support service and handles customer personal information with the utmost care.1. Personal Information. “Personal information” means information such as an individual's name, date of birth, age, gender, address, telephone number, family composition, hobbies, preferences, email address, ID, IP address and timestamp, employer, affiliation, workplace address and telephone number, credit-card number, bank-account number, website-visit information, complaints, consultations, inquiries, and other information that can identify a specific individual either alone or in combination with other information.
2. Purposes of Use. We use acquired personal information for the following purposes.
(1) To provide our services and related research and academic support
(2) To bill customers using paid services
(3) To contact customers, provide information about products and services, send gifts, and perform related communications
(4) To customize information, services, and advertising displayed on our service pages according to customer attributes such as age, occupation, gender, hobbies, and preferences
(5) To improve existing services and develop new services
(6) To prevent use of the service in violation of the terms of use
(7) To create statistical data about the service in a form that does not identify individuals
If a separate purpose of use is specified elsewhere on this website, that specific description takes precedence.
3. Restrictions Based on Purpose of Use. We handle acquired personal information only to the extent necessary to achieve the stated purposes. If we handle personal information beyond that scope, we obtain the individual's consent in advance, except in the following cases.
(1) When required by law
(2) When necessary to protect a person's life, body, or property and obtaining the person's consent is difficult
(3) When particularly necessary to improve public health or promote the sound development of children and obtaining the person's consent is difficult
(4) When cooperation is necessary for a national agency, local government, or an entrusted party to perform legally prescribed duties and obtaining the person's consent could impede execution of those duties
4. Acquisition of Information. (1) We acquire personal information by lawful and fair means and do not obtain it through improper methods contrary to the customer's wishes.
(2) When we obtain personal information indirectly, we review whether the provider properly obtained that information from the individual concerned.
5. Notice of Purpose at the Time of Acquisition. When acquiring personal information, we notify or publicly announce the purpose of use in advance. If the purpose changes, we notify or publicly announce the change and obtain consent where required.
6. Appropriate Protection of Personal Information. We take appropriate measures to keep customer personal information accurate and up to date and manage it appropriately and securely.
7. Supervision of Contractors. We may outsource handling of acquired personal information. In such cases, we enter into necessary agreements concerning the entrustment of personal information and provide necessary and appropriate supervision of the contractor.
8. Provision of Personal Information to Third Parties. As a general rule, we do not provide customer personal information to third parties without the customer's consent. We provide information only after identifying the recipient and the information to be provided and obtaining consent, except where otherwise permitted by law.
(1) When required by law
(2) When necessary to protect a person's life, body, or property and obtaining the person's consent is difficult
(3) When particularly necessary to improve public health or promote the sound development of children and obtaining the person's consent is difficult
(4) When cooperation is necessary for a national agency, local government, or an entrusted party to perform legally prescribed duties and obtaining the person's consent could impede execution of those duties
9. Disclosure of Personal Information. When a customer requests disclosure of their own personal information, we respond without undue delay. However, all or part of the information may not be disclosed in the following cases.
(1) When disclosure could harm the life, body, property, or other rights or interests of the customer or a third party
(2) When disclosure could significantly interfere with proper conduct of our business
(3) When disclosure could violate another law or regulation
10. Procedures for Correction, Suspension of Use, etc. When a customer requests correction, addition, deletion, suspension of use, or erasure of their own personal information, we verify the customer's identity and respond within a reasonable period.
11. Disclaimer. We bear no responsibility for acquisition of personal information by a third party in the following cases.
(1) When the customer personally discloses personal information to a third party using a function of our service or another means
(2) When information entered by the customer into the service makes it possible to identify the individual
12. Use of Statistical Data. We may create statistical data based on acquired customer personal information after processing it so individuals cannot be identified. We may use non-identifiable statistical data without restriction.
13. Use of Cookies and Related Technologies
1. When customers use our services or those of our partners or view pages, we may automatically receive from the customer's browser and record on our servers information such as cookie data, advertisements/pages viewed, and the usage environment.
2. To consider new services and make existing services and advertising more suitable for customers, we may use information such as gender, occupation, age, viewed pages or advertisements, time of use, method of use, and usage environment.
3. To analyze what types of advertisements, information, and services would be effective for advertisers, information providers, and service providers, we may analyze customer information or select survey participants for analysis. Analysis results do not include information that identifies individuals.
14. Revisions to the Privacy Policy. We may revise all or part of this Privacy Policy. If there is an important change, we will announce it on the website.
Revised February 1, 2022
Contact
To date, we have supported clients throughout Japan and overseas.over 10,000 casesof academic support requests. Experienced consultants carefully listen to your needs and provide prompt, appropriate support at reasonable fees.
Ibooks members across Japan will support you responsibly.
We send the profile of the responsible staff member when you apply.
0476-85-7930
When orders are busy, phone lines may be difficult to connect. We will reply in order, so urgent inquiries should be sent byEmail please contact us by this method.
When orders are busy, phone lines may be difficult to connect. We will reply in order, so urgent inquiries should be sent by
